Shipping policy

Shipping Policy
At Pet Humanization Empire, we ship with care across Australia so your family member receives their luxury items safely and promptly.Domestic Shipping (Australia)
  • Free Shipping — All orders over $75 AUD qualify for free standard shipping (automatically applied at checkout).

  • Standard Shipping — $9.95 AUD (delivery typically 3–7 business days).

  • Express Shipping — Available at checkout for faster delivery (1–3 business days where available).
Orders placed before 2pm AEST on business days are usually dispatched the same day. You will receive a tracking number via email once your order has been handed to the courier.

Bulky / Large Items
Items such as The Cloud Nine Orthopedic Bed, Belvedere Velvet Chaise, Rise Elevated Feeding Station, and other furniture pieces may take slightly longer to deliver due to size. We will keep you informed of the expected delivery window.

International Shipping
We are happy to ship internationally. Please contact us at info@pethumanizationempire.com for a shipping quote and delivery estimate. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Shipping Carriers
We primarily use Australia Post and reliable courier partners. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control.

Order Tracking
Once your order ships, you will receive an email with tracking information. You can also track your order from your account on our website.

Questions?
If you have any questions about shipping or your order status, please contact us at info@pethumanizationempire.com